Thank you for shopping with us. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to cancel your order or request a refund.
Please read our cancellation and refund policy below.
Cancellation Policy:
We accept cancellation requests within 12 hours of placing an order. Once an order is confirmed, processing begins immediately for prompt delivery. Cancellation cannot be guaranteed after this timeframe.
Refund Policy:
We issue exchanges in two conditions:
- Wrong product received (Package open video required).
- Manufacturing defects (Package open video required).
No refunds for used, opened, or customer-damaged products. Shipping costs are non-refundable. Free replacement for manufacturing defects only.
Returns & Exchange:
We allow returns/exchanges within 5 days of receiving the item. Sale items, bundles, or combos are non-returnable unless wrong or lost during transit. Eligibility requires the item to be unworn, unused, with tags, and in original packaging.
To initiate a return/exchange during the non-sale period, email support@houseofsales.in with order details and reasons. Attach a receipt, proof of purchase, and, if applicable, a picture of the product. Approved returns/exchanges will have pickup arranged by us.
Return/exchange shipping charges borne by us for:
- Wrong product dispatch
- Product damaged in transit
- Non-delivery of the product
- Different variant dispatched
Customer bears shipping costs for other reasons.
T&C:
- Gift cards non-returnable.
- Returned products must be unused with original packaging.
- Refund processed after quality check within 5-7 days.
- Sale items ineligible for return unless damaged in transit or wrong product sent.
No Refunds in the Following Cases:
- Products returned after 5 days post order date.
- Products returned in used or damaged condition.
Damaged Goods during Transit:
If a product is damaged during transit, notify us at support@houseofsales.in within 24 hrs. Provide a picture of the damaged product. Once approved, a pickup will be arranged, and a replacement dispatched.
Refunds (if applicable):
Upon receiving and inspecting the return, we’ll notify you of approval or rejection. If approved, the refund will be processed to your original payment method within a specified timeframe.
Late or Missing Refunds (if applicable):
Check your bank account and contact your credit card company or bank. For late or missing refunds, contact us at support@houseofsales.in.
Customers are responsible for return shipping costs, deducted from the refund. Delivery times for exchanged products may vary based on location.
